A shared inbox needs a shared memory.
The customer already told you what matters. Put their history and planned follow-up beside the message so a teammate can respond with confidence.
Platform/Universal Inbox
Pick up the conversation. Keep the whole story.
Organize the queue with saved views, search, channel filters, priorities, and bulk actions. Review unmatched senders with customer context in view.
Spacebrain Universal Inbox
Universal Inbox is a shared workspace for customer conversations and the records behind them. Saved views, search, channel filters, priority, and bulk actions help organize the queue. Review unmatched senders, then see the lead source, history, owner, booking, and next action beside the message.
What you can do
See every message in one place.
Start every reply with the full story
Open a message beside the lead source, prior activity, booking status, owner, and next step. Saved views and search help your team find the right conversation quickly.
Prepare a better reply, then review it
Bring approved details into the draft, make edits, and keep your team in control before anything goes out.
Route the conversation with context intact
Review unmatched senders and pass the conversation, owner, urgency, and promised next step to the right teammate without asking the customer to start over.
HOW IT WORKS
How it works
- 01
Capture
Bring website enquiries, replies, and missed-call recovery into one shared queue.
- 02
Understand
See the lead source, conversation history, notes, booking status, and activity before responding.
- 03
Respond
Reply directly or use AI to prepare a context-aware draft your team can control.
- 04
Advance
Assign the owner, send the booking link, start follow-up, create a task, or log the outcome in the CRM.
Every conversation. One inbox.
New lead enquiries
Turn an inbound message into a CRM record with context and a next step from the first reply.
Missed-call recovery
Keep the recovery message, lead history, owner, and follow-up in the same shared queue.
Booking conversations
Answer questions, share the right booking path, and keep the outcome tied to the lead.
Team handoffs
Route a conversation with its full history intact—no forwarding screenshots or asking the lead to repeat themselves.
Customer follow-up
Keep every question, update, and promised next step connected to the customer record.
Agency client delivery
Give each client a branded response workflow that your team can run without another inbox.
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Questions & answers
Practical answers for planning the work.
What is Universal Inbox?
Universal Inbox keeps conversations and CRM context together, with saved views, search, channel filters, priority, bulk actions, and unmatched-sender review to help the team keep the queue moving.
Can AI help draft replies?
Your team can reply directly, use AI to draft a response, or take over any conversation with the same context in view.
What happens to the lead context?
Messages can be assigned, routed, connected to booking, and recorded with the lead in Spacebrain’s built-in CRM.
Can my team take over a conversation?
AI follows the rules and information you provide. Your team controls the reply and can step in whenever needed.
Can agencies use it for clients?
Yes. Agencies can deliver a branded shared response workflow for each client without introducing a separate inbox product.
Does it work with booking and follow-up?
The Inbox is designed to work with the connected lead, booking, messaging, voice, workflow, and automation tools in Spacebrain.
Do I need a separate inbox or CRM?
Start with the channels and workflows that matter most, then give your team one place to see context and move conversations forward.