More relevant asks
Invite feedback when the customer can connect it to the work.
Ask for a review after the work is done.
Connect completed work to an approved feedback request, keep responses owned, and give the team the context to resolve issues quickly.
Feedback path · Milestone → response
SPACEBRAIN / REPUTATION FOLLOW-UP CONNECTED
Feedback pathMilestone → response
Choose the milestoneSend the right invitationOwn the response
Customer record
READYConversation · Owner · Next action
The best moment to ask is attached to the work.
Review requests feel awkward when they are sent from a separate list. Spacebrain ties the request to the customer milestone and keeps the response visible.
From completed work to a review request
Connect completed work to an approved feedback request, keep responses owned, and give the team the context to resolve issues quickly.
- 01
Choose the milestone
Define the completed service or customer moment that starts the request.
- 02
Send the right invitation
Use approved wording and channel rules for the customer and context.
- 03
Own the response
Route positive feedback and service concerns to the right next action.
What changes for your team
Faster recovery
See issues early and give them a clear owner.
Useful reputation data
Keep feedback connected to customer history and service context.
Keep the handoff clear
Spacebrain is built on a modern AI-native architecture so teams can improve the workflow as they learn—not wait for a legacy system to catch up.
- ✓Reviews
Connected to the same customer record.
- ✓Follow-up
Connected to the same customer record.
- ✓Service
Connected to the same customer record.
Example: ask for feedback after the work is complete.
A customer has completed a service interaction. The team wants to ask for feedback at a relevant moment and understand whether the request was actually sent. That begins with the right customer record, connected location and request destination.
Use the available Reputation request workflow to prepare the message and sequence. Check the customer, connected account and destination before sending through the supported channel.
Where the workflow starts from another module, inspect the event and record used to decide that the request is appropriate.
Review recorded sent, clicked, failed or suppressed request events separately from published reviews and rating metrics. A click on a request does not establish that the customer posted a review.
The review stream and the delivery record answer different questions, so inspect the one relevant to the issue you are trying to resolve.
Start with a small controlled path and verify the actual recipient and destination. Keep the wording useful and the request tied to the completed interaction. Provider setup, customer eligibility and the supported delivery controls apply.
- Prepare the request
- Use the correct customer, location and review destination.
- Check delivery
- Inspect the available request events when a message fails or is suppressed.
- Review feedback
- Use the connected review stream and rating metrics to understand the feedback actually recorded.
Before you expand
Start with a path the team can explain and improve.
What should we automate first?
Start with one high-volume request and one clear handoff. Make the owner, next action, and stop condition visible before expanding the workflow.
How does Spacebrain keep context together?
Calls, forms, messages, answers, appointments, and follow-up activity stay attached to the same customer record instead of being reconstructed across separate tools.
Can we start with one workflow?
Yes. The free plan gives teams a practical place to test one connected workflow, then expand when the operating model proves useful.